Future X Power is focused on protecting the health and safety of our people and those in the communities in which we operate, and ensuring ongoing safe and reliable operations.
We’re continuing to monitor information from the relevant authorities. We’re carrying out the necessary planning and preparation to help keep customers supplied, as well as our broader responsibility to minimise the rate of infection in the community.
There are also Australian Government financial assistance options available for customers impacted by the Coronavirus.
By clicking on “Process Payment”, I understand a merchant service fee will apply to credit card payments: MasterCard or Visa – 2.00%; American Express – 4.00%.
The fee is calculated on the total payment amount.
After you download and complete the Direct Debit Form, please email it to :
Contact your old energy provider to disconnect your old home and get your final bill. If you’re already a Future X Power customer, give us a call at 1300 599 008.
All you need to do is call Future X Power to request a transfer. Once the transfer has been approved, the system will transfer your account from your current retailer to Future X Power.
That depends on where you live and whether or not the property has been disconnected. Don’t worry though, once you’ve booked your move, we’ll keep in touch every step of the way and let you know what you need to do. Just keep an eye on your emails and we’ll let you know the process.
If you’re in Queensland and your new home doesn’t currently have power, a Visual Safety Inspection (VSI) is required by law. When you book your move, you’ll be asked to choose a 5-hour window for when this inspection can take place.
You can arrange your move as far in advance as you like, just pick the day before you’re due to move in as the connection date.
Electricity can be connected the same business day if you let us know by giving us a call at 1300 599 008 before 12pm Monday to Friday (excluding public holidays).
However, we can’t guarantee that as it all depends on your electricity distributor, we’ll try our best to help you with this.
*Not available in all areas or for new properties.
We don’t charge a moving fee, but a service fee might be charged by your distributor for disconnections and/or connections.
Please contact us on customerservice@futurexpower.com.au or 1300 599 008 to request the disconnection service.