Contact your old energy provider to disconnect your old home and get your final bill. If you’re already a Future X Power customer, give us a call at 1300 599 008.

• Choose the disconnect date that suits you. Some meters can be disconnected from 7am on the day you choose, so if you need power on your moving day, it might be best to disconnect the day after.
• Moving to a new property doesn’t automatically disconnect your current address. You can keep the address active for as long as you like, and close it when the timing suits you. If you’re leaving the house but want to set up the account in someone else’s name (like a housemate), get the new account holder to sign up by giving us a call at 1300 599 008.
• Your distributor will come out to do a final meter read or disconnection service, which requires 3-4 business days’ notice.

Please contact us on customerservice@futurexpower.com.au or 1300 599 008 to request the disconnection service.

We don’t charge a moving fee, but a service fee might be charged by your distributor for disconnections and/or connections.

You can arrange your move as far in advance as you like, just pick the day before you’re due to move in as the connection date.

Electricity can be connected the same business day if you let us know by giving us a call at 1300 599 008 before 12pm Monday to Friday (excluding public holidays).

However, we can’t guarantee that as it all depends on your electricity distributor, we’ll try our best to help you with this.

*Not available in all areas or for new properties.

That depends on where you live and whether or not the property has been disconnected. Don’t worry though, once you’ve booked your move, we’ll keep in touch every step of the way and let you know what you need to do. Just keep an eye on your emails and we’ll let you know the process.

If you’re in Queensland and your new home doesn’t currently have power, a Visual Safety Inspection (VSI) is required by law. When you book your move, you’ll be asked to choose a 5-hour window for when this inspection can take place.

All you need to do is call Future X Power to request a transfer. Once the transfer has been approved, the system will transfer your account from your current retailer to Future X Power.